Venestia

FAQ 4

• Where are you based ?
• I am having trouble placing an order online, do you take phone orders ?
• I’ve sent you an email, when will you reply?
• Do you have a phone support ?

Pre-ordering 4

• How secure is my personal information?
• How secure is my online order ?
• Do I need to have an account to order?
• What if I forget my password

Ordering 6

• Are there any exchange rates?
• Can I use several discount codes in one order ?
• What size I need for my ring?
• What payment methods do you accept?
• Are the "Free" items really free?

View all 6

Post-ordering 9

• How do I check the Status of my Order?
• What if I typed the wrong email address?
• Can I change my shipping address after placing an order ?
• When will my order arrive?
• I ordered 2+items. but only received one.. Where's my order?

View all 9

Shipping & Customs 5

• When will my order be processed?
• Will I be charged with customs and taxes?
• Is my order eligible for free shipping?
• My order still hasn't arrived, I think it is lost?
• The tracking number for my order stopped updating, what happened?

Returns 6

• How do I return an Item?
• Will shipping be covered for my returns?
• What if the item(s) I received are defective/incorrect/damaged?
• How long is the returns process?
• When will I receive my refund?

View all 6