How do I check the Status of my Order?
You can track your order status in real time by entering your order information on the Track my Order page.
Sun, 15 Oct, 2017 at 9:14 AM
What if I typed the wrong email address?
Please contact us so we can change your email address. We can change your email address, name, and address but we cannot change your order.
Sun, 15 Oct, 2017 at 9:15 AM
Can I change my shipping address after placing an order ?
Please be advised that your shipping address cannot be revised after the order has been processed or shipped (After 24h we process your order). Kindly updat...
Sun, 15 Oct, 2017 at 9:16 AM
When will my order arrive?
Genie Mania partners with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your ord...
Sun, 15 Oct, 2017 at 9:17 AM
I ordered 2+items. but only received one.. Where's my order?
We have a large assortment of products not stocked in-house, when you order multiple items at a time, they may be shipped separately so they get to you fas...
Sun, 15 Oct, 2017 at 9:18 AM
What do I do if I have missing items in my order?
If something is still missing, please contact us immediately.
Sun, 15 Oct, 2017 at 9:20 AM
How do I track my order?
We will email your tracking information as soon as your order has shipped. Usually you will receive the tracking number 1-3 days after we have shipped your ...
Sun, 15 Oct, 2017 at 9:21 AM
How do I change or cancel my order?
We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the C...
Sun, 15 Oct, 2017 at 9:22 AM
My order has been sent, why don't I see the tracking information?
Your order has been sent, but sometimes it takes up to 48 hours for tracking info to show up in the tracking system or our own tracking system.
Sun, 15 Oct, 2017 at 9:23 AM