Shipping & Customs

When will my order be processed?
All orders are handled and shipped out from our warehouse locations in the US, UK or China. Please allow extra time for your order to be processed during ho...
Sun, 15 Oct, 2017 at 9:25 AM
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. ...
Sun, 15 Oct, 2017 at 9:25 AM
Is my order eligible for free shipping?
Free shipping can be applied to orders that meet the minimum amount required, excluding discounted, sale, and oversized/overweight products. Your order wi...
Sun, 15 Oct, 2017 at 9:26 AM
My order still hasn't arrived, I think it is lost?
If you think your order has been delayed or lost in the post please contact us and we will start an investigation with the courier. Unfortunately we cannot ...
Sun, 15 Oct, 2017 at 9:27 AM
The tracking number for my order stopped updating, what happened?
If you're buying from outside of the U.S. (particularly in Canada), your country's customs department may decide to hold your items at the borde...
Sun, 15 Oct, 2017 at 9:27 AM