Venestia

Shipping & Customs 5

• When will my order be processed?
• Will I be charged with customs and taxes?
• Is my order eligible for free shipping?
• My order still hasn't arrived, I think it is lost?
• The tracking number for my order stopped updating, what happened?

Returns 6

• How do I return an Item?
• Will shipping be covered for my returns?
• What if the item(s) I received are defective/incorrect/damaged?
• How long is the returns process?
• When will I receive my refund?

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